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How to Access Proof of Delivery (POD) in ShipTime

ShipTime provides Proof of Delivery (POD) documents directly within your account for eligible delivered shipments.

This makes it faster and easier to confirm a delivery, share documentation with customers, and keep your shipment information in one place without having to visit individual courier websites.

What Is Proof of Delivery?

Proof of Delivery is documentation provided by the courier confirming that a shipment was delivered.

Depending on the courier and service, a POD may include information such as:

  • Delivery date and time
  • Delivery location
  • Name of the person who accepted the shipment
  • Signature information, when available

The information included depends on what the courier provides for the shipment.

How to Access Proof of Delivery

To view or download a POD:

  1. Log in to your ShipTime account.
  2. Go to Manage > History & Tracking.
  3. Locate the shipment you want to review.
  4. Open the shipment details.
  5. Select the available Proof of Delivery (POD) option to view or download the document.


Which Couriers Support Proof of Delivery in ShipTime?

Proof of Delivery is available for most couriers on ShipTime.

POD is not currently available directly in ShipTime for:

  • Canada Post
  • Loomis Express
  • USPS

For shipments with these couriers, Proof of Delivery may need to be retrieved directly from the courier's website, where available.

POD availability can also depend on the service and the delivery information provided by the courier for a specific shipment.

Why Use POD in ShipTime?

Accessing Proof of Delivery directly from your ShipTime account allows you to:

  • Quickly confirm successful deliveries
  • Review available delivery or signature details
  • Easily share delivery confirmation with customers or internal teams
  • Reduce time spent navigating individual courier websites
  • Keep shipment information centralized in your ShipTime account
Can't Find the Proof of Delivery?

If your shipment shows as delivered and you expected a POD but don't see one, contact our Heroic Support™ team. We can review the shipment and help determine what delivery information is available from the courier.

Not using ShipTime yet? Create a free ShipTime account to compare discounted shipping rates from multiple leading couriers in one place.