How to Check the Status of Your ShipTime Claim

Check your claim status in ShipTime

You can review the status of a claim associated with a shipment directly from your ShipTime account.

Sign in to your ShipTime account.
From the top menu, select Manage, then History & Tracking.
Locate the shipment by entering its ShipID or using the available search options.
Open the shipment details and select Claim Status to review the latest information about your claim.

[SCREENSHOT REQUIRED – Show the History & Tracking page with a shipment selected and the Claim Status option visible.]

Track a ShipTime Insurance claim

If your claim was submitted through ShipTime Insurance, you can also check its status online.

Go to the ShipTime Insurance claim status page and enter your claim number (for example, STXXX-############) to view available updates.

[SCREENSHOT REQUIRED – Show the ShipTime Insurance claim status page and where customers should enter their claim number.]

About ShipTime Insurance claims

ShipTime Insurance provides additional shipment protection and an online process for submitting and tracking eligible claims.

Coverage and claim requirements can vary depending on the shipment and insurance selected. Refer to the applicable insurance terms for coverage details and eligibility.

Need help?

Our Heroic Support™ team is here for you. Contact us by phone, live chat, or email for the answers you need to keep Shipping Smarter with confidence.

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