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How to Connect Your Own Carrier Account to ShipTime (BYOR)

ShipTime’s Bring Your Own Rates (BYOR) feature allows you to connect your own carrier account and use your negotiated rates through the ShipTime platform.

BYOR is currently supported for select carriers, including:

How do I connect my carrier account?

  1. Sign in to your ShipTime account.
  2. From the left-hand menu, select Carriers.

[SCREENSHOT REQUIRED – ShipTime menu showing Carriers]

  1. Select the carrier account you want to connect.
  2. Enter the account or connection information requested for that carrier.

[SCREENSHOT REQUIRED – Carriers page showing an available carrier connection]

The exact information required varies by carrier.

If you have both a Canadian and U.S. account for the same carrier, use the available account-country option to identify the applicable account. Both may be added to your ShipTime account when supported. ShipTime Canada Inc.

  1. Complete the connection process.

If required information is missing or invalid, ShipTime will display a message so you can review the account details.

Do all carriers use the same connection process?

No.

Connection requirements vary by carrier. Some accounts can be connected directly by entering the required account information in ShipTime, while others require additional authentication or setup.

How do I connect a FedEx account?

FedEx requires an API setup and certification process before some BYOR accounts can be fully connected.

For complete instructions, see How to Obtain FedEx API Credentials for BYOR in ShipTime.

ShipTime Technical Support can assist with the FedEx testing and certification steps.

How do I connect Canada Post?

Canada Post uses a direct connection between ShipTime and Canada Post.

From the Carriers page:

  1. Select Canada Post.
  2. Select Connect.
  3. You will be redirected to the Canada Post website.

[SCREENSHOT REQUIRED – Canada Post connection showing Connect]

If you do not already have a Canada Post account

Select Register Now on the Canada Post website and complete the account-registration process.

Once completed, you will be redirected back to ShipTime and the Canada Post connection will be activated. ShipTime Canada Inc.

If you already have a Canada Post account

  1. Sign in using your Canada Post credentials.
  2. Select the applicable payment method for the Canada Post account.
  3. Review and accept the Canada Post terms authorizing the ShipTime connection.
  4. You will be redirected back to ShipTime when the connection is complete. ShipTime Canada Inc.

For more information, see Canada Post Partnership with ShipTime (BYOR).

What happens after my carrier account is connected?

Once the connection is active, your eligible BYOR carrier rates can be used through ShipTime.

ShipTime’s current BYOR functionality also allows connected carrier rates to be compared with available ShipTime rates, depending on your rate-display preferences. ShipTime Canada Inc.

Run a test quote after connecting your account to confirm that:

  • the carrier appears in your quote results
  • the expected services are available
  • your negotiated rates are being returned

Who handles billing and shipment support for BYOR shipments?

Because a BYOR shipment uses your own carrier account, the carrier generally handles:

  • transportation charges
  • carrier adjustments
  • billing disputes
  • shipment-specific service requests

ShipTime remains available for platform or connection-related technical issues and eligible ShipTime Insurance matters. ShipTime Canada Inc.

What if my carrier account includes Dangerous Goods authorization?

If you have an agreement with your carrier to transport Dangerous Goods using your own account, contact ShipTime after connecting the account.

An additional setup step may be required before Dangerous Goods services can be used through the BYOR connection. ShipTime Canada Inc.

What if my carrier rates do not appear?

If your account appears connected but your expected rates are missing:

  • confirm that the carrier connection is active
  • verify the account information entered
  • run another test quote using a shipment eligible for that carrier
  • confirm that the applicable services are enabled on your direct carrier account

If the issue continues, contact techsupport@shiptime.com for assistance with the carrier connection.