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How to Create a Return Shipping Label with ShipTime

You can create a return shipping label for an eligible shipment directly from your ShipTime account.

Create a return shipping label

1. Sign in to your ShipTime account.

2. Under Manage, select History & Tracking.

[SCREENSHOT REQUIRED – Show History & Tracking in the current ShipTime dashboard.]

3. Find the shipment you want to return and open the shipment details. You may also see a Create Return option within History & Tracking.

[SCREENSHOT REQUIRED – Show the current Create Return option in History & Tracking.]

4. Select Create Return Label from the shipment details.

[SCREENSHOT REQUIRED – Show the Create Return Label option within the shipment details.]

5. Review the return shipment information and the available courier rates and services.

6.Select the service you want to use and follow the prompts to complete the return shipment.

7. Once the return shipment is processed, download and print the shipping label.

8. Securely attach the return label to the package before handing it over to the courier.

[SCREENSHOT REQUIRED – Show the current return shipment quote screen and where the customer selects a service to create the label.]

Before sending your return

Before handing the package over to the courier:

  • Make sure the package is securely packed.
  • Confirm that the return label is clearly visible and securely attached.
  • Remove or completely cover any old shipping labels and barcodes if you're reusing the original packaging.
  • Confirm the package weight and dimensions are accurate for the return shipment.

Need help creating a return label?

Our Heroic Support™ team is here for you. Contact us by phone, live chat, or email for the answers you need to keep Shipping Smarter with confidence.

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