How to Enable or Disable Carriers in ShipTime

You can control which carriers appear when comparing shipping rates in ShipTime.

If there are carriers you do not want included in your quote results, you can disable them from your account. You can also re-enable them at any time.

How do I enable or disable a carrier?

Sign in to your ShipTime account.
From the left-hand menu, select Carriers.

[SCREENSHOT REQUIRED – ShipTime menu showing Carriers]

Locate the carrier you want to manage.
Use the toggle beside the carrier to turn it on or off.

[SCREENSHOT REQUIRED – Carriers page showing carrier enable/disable toggles]

When a carrier is turned off, its shipping rates will no longer appear when you request quotes.

Turn the carrier back on whenever you want its available services and rates included in your quote results again.

Why would I disable a carrier?

Managing your carrier preferences can be useful if:

you prefer to ship with certain carriers
you do not want particular carrier rates included when comparing quotes
you want to simplify the list of rates shown during shipment creation

You can update these preferences whenever your shipping needs change.

What if a carrier is enabled but no rates appear?

Enabling a carrier does not guarantee that it will return a rate for every shipment.

Available rates can depend on factors such as the:

origin and destination
package weight and dimensions
shipment type
carrier service availability

If a carrier is enabled but you believe an available service should be appearing, contact our Heroic Support™ team and we can help review the shipment.

Not using ShipTime yet? Create your free ShipTime account to access discounted rates from leading couriers, all in one platform.