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How to File a Claim Through ShipTime Insurance

If you purchased ShipTime Insurance (Declared Value) when creating your shipment, you can start an insurance claim directly from your ShipTime account if the shipment is lost, damaged, or otherwise eligible for a claim.

How do I file a ShipTime Insurance claim?

  1. Sign in to your ShipTime account.
  2. From the left-hand menu, go to Manage > History & Tracking.

       3.  Locate the applicable shipment. You can search using information such as:
    • ShipID
    • tracking number
    • recipient name

Select the shipment to open its details.

  

       4.   Select Make Claim to begin the ShipTime Insurance claim process.

      5.   Follow the prompts to provide the required claim information and supporting documentation.

The information required can vary depending on the type of claim. Make sure all requested documentation is submitted to help avoid delays in the review process.

Can I file a claim if I did not purchase ShipTime Insurance?

The Make Claim option described in this article applies to shipments where eligible ShipTime Insurance was purchased.

If insurance was not added to the shipment, different carrier liability or claim options may apply depending on the courier and circumstances.

Contact our Heroic Support™ team if you are unsure which claim process applies to your shipment.

What information should I have ready?

Depending on the claim, you may be asked to provide supporting information such as:

  • ShipID or tracking number
  • description of the issue
  • proof of the item’s value
  • photos of the item and packaging for damage claims
  • other documentation requested during the claim process

Keep the original packaging and contents for a damaged shipment until the claim has been reviewed, since additional inspection or documentation may be requested.

Can shipping costs be included in the insured value?

If your ShipTime settings are configured to include shipping costs in the insured value, those costs may be included when eligible.

For more information, see How Do I Include Shipping Costs in My Insured Shipment?

Need help with a claim?

If you have questions about starting a ShipTime Insurance claim or determining which claim process applies to your shipment, contact our Heroic Support™ team.