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My Info Help Page

The My Info page lets you manage the primary contact and address information associated with your ShipTime account.

Keeping this information accurate helps ensure your shipping labels, invoices, shipment notifications, and account communications contain the correct details.

Basic Contact Details

Use this section to manage your primary account information.

  • Company Name: Enter the company name you want associated with your ShipTime account and displayed where applicable on shipping documents and communications.
  • Not a Business: Select this option if you are not shipping as a business. ShipTime can use your First Name and Last Name instead of a company name.
  • Primary Email: Enter the main email address used for ShipTime account communications and shipment updates.
  • Accounting Email: Enter the email address that should receive billing and invoice notifications. This can be different from your primary email address.
  • First Name / Last Name: Enter your name or the primary contact for the account.
  • Phone Number: Provide a valid contact number for account, shipping, or carrier-related communication when required.

Address Details and Shipping Preferences

Use this section to manage your primary shipping address and related preferences.

  • Residential: Select this option if your address is residential. Accurately identifying the address type can help avoid unexpected carrier adjustment fees.
  • Default Ship From Address: Enter the primary address you want ShipTime to use as the default origin when creating shipments.
  • Address Details: Make sure the following information is complete and accurate:
    • street address
    • city
    • province/state
    • postal/ZIP code
    • country

Accurate address information helps reduce errors when creating quotes and shipments.

 

Why Keep My Info Updated?

Keeping your My Info details current can help you:

  • reduce repetitive data entry
  • keep shipping and account information accurate
  • ensure invoices and notifications go to the correct contacts
  • reduce the risk of address-related carrier adjustments

Need Help?

If you have questions about updating your account or contact information, contact our Heroic Support™ team.