My Pickups Help Page

The My Pickups page lets you review the status of your scheduled courier pickups and identify pickups that were missed or could not be scheduled successfully.

Use the numbered sections in the screenshot below to learn what each area does.

1. Scheduled Pickups
   Displays pickups that have been successfully scheduled and are still pending.
2. Missed Pickups
   Displays pickups that were missed. When available, you can use the provided option to reschedule the pickup.
3. Failed Pickups
   Displays pickup requests that could not be scheduled successfully.

Need Help?

If you have questions about a scheduled, missed, or failed pickup, contact our Heroic Support™ team.

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