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Courier ratings on ShipTime are based on feedback from customers who have used specific courier services.
These ratings appear when you compare shipping options and can help you evaluate service performance before choosing a courier.
How can courier ratings help me?
Courier ratings give you another way to compare available shipping services.
They can help you:
- see how other ShipTime customers have rated a courier service
- compare service quality alongside price and estimated transit time
- make a more informed choice based on recent customer experiences
- identify services that have consistently performed well
Where can I find courier ratings?
Courier ratings are displayed on the courier selection screen when you compare available shipping services.
Depending on the service, you may see a large number of customer ratings that reflect past experiences with that courier option.
What does the ShipTime Guaranteed badge mean?
Some services may display a ShipTime Guaranteed badge.
This badge highlights courier services that have demonstrated strong performance and consistently high customer ratings.
The badge is intended to help identify services that ShipTime recommends based on performance and customer feedback.
What should I consider when choosing a courier?
Courier ratings are useful, but they should be considered alongside the other shipment details shown in ShipTime, including:
- price
- estimated transit time
- service type
- available delivery options
- guarantee status, where applicable
- your shipment’s specific requirements
The lowest-priced option may not always be the best fit for every shipment, so reviewing all available information can help you choose the service that works best for you.
If you have questions about the available courier options for a shipment, contact our Heroic Support™ team.