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What Is ShipAudit?

ShipAudit is an automated shipment-auditing service for Bring Your Own Rates (BYOR) courier accounts. It reviews eligible parcel invoices for billing discrepancies and can automatically submit claims to the applicable courier on your behalf.

ShipAudit can help identify issues such as:

  • duplicate charges
  • unauthorized fees
  • dimensional weight errors
  • late-delivery or other eligible service failures
  • other billing discrepancies

ShipAudit currently checks for more than 50 types of service failures and billing issues.

What are the main benefits of ShipAudit?

ShipAudit offers:

  • automated invoice auditing
  • automatic claim submission when an eligible discrepancy is detected
  • no monthly or recurring subscription fee
  • refunds credited through the courier when claims are approved

Who can use ShipAudit?

ShipAudit is intended for shipments created using your own connected courier accounts through BYOR.

It does not apply to shipments purchased using ShipTime’s discounted courier rates.

If you haven’t connected your own courier account yet, you can do so from the Carriers section in ShipTime. BYOR allows you to use your own negotiated courier rates while continuing to manage shipments through the ShipTime platform.

How do I sign up for ShipAudit?

If you already have eligible BYOR courier accounts connected, ShipTime may present an option to activate ShipAudit for those accounts.

You may also be able to register for ShipAudit while connecting a supported courier account by providing the required billing credentials.

 

  

How do I view ShipAudit claims and refunds?

Once ShipAudit is connected, you can access the ShipAudit Dashboard to review auditing activity, claims, and refunds.

The ShipAudit Dashboard can be accessed from your ShipTime Dashboard or the Carriers page.

ShipTime Dashboard 

Carriers page 

Which couriers does ShipAudit support?

ShipAudit works with supported BYOR courier accounts, including major carriers such as:

  • FedEx
  • UPS
  • Canada Post
  • other eligible connected couriers

Additional carriers may also be available within the ShipAudit Dashboard.

Is ShipAudit subscription-based?

No. ShipAudit does not require a monthly or recurring subscription fee.

How do refunds work?

When a ShipAudit claim is approved, the courier credits the refund to your account or applicable invoice.

Under the current ShipAudit model, you keep 60% of the approved refund, while 40% is charged as the ShipAudit service fee.

Who do I contact for ShipAudit support?

ShipAudit support is currently handled by LateShipment.

Phone: 1-888-930-5934
Email: support@lateshipment.com

For help connecting a BYOR account or accessing ShipAudit through ShipTime, contact our Heroic Support™ team.

Not using ShipTime yet? Create your free ShipTime account to access discounted rates from leading couriers, all in one platform.