Skip to content
English - Canada
Contact us
  • There are no suggestions because the search field is empty.

What to Do If There’s a Mistake on Your Shipping Label

If you notice incorrect information on a shipping label, what you should do depends on whether the package has already been handed over to the courier.

If the shipment hasn't been picked up or dropped off

If the package is still with you, don't use the incorrect shipping label.

  1. Sign in to your ShipTime account.
  2. Find the shipment in History & Tracking.
  3. Cancel the incorrect shipment.
  4. Create a new shipment with the correct information. If available, you can use Repeat Shipment to reuse details from the original shipment.
  5. Carefully review the addresses, package details, weight, dimensions, and other shipment information.
  6. Complete the new shipment and print the new shipping label.
  7. Remove or cover the incorrect label and securely attach the new label to the package.

[SCREENSHOT REQUIRED – Show where to cancel a shipment from History & Tracking.]

[SCREENSHOT REQUIRED – Show the Repeat Shipment option for creating a new shipment from the previous shipment details.]

If the shipment is already with the courier

If the package has already been picked up or dropped off, don't create a replacement label and attach it to another package.

Contact our Heroic Support™ team as soon as possible. Have your shipment details and the correct information ready so our team can review the available options.

Depending on the courier, service, type of error, and shipment status, a correction may not always be possible once the shipment is in transit. Corrections may also result in delays or additional courier charges.

What if the delivery address is incorrect?

Contact our Heroic Support™ team as soon as you notice an incorrect delivery address on a shipment that is already with the courier.

Address-change options vary by courier and service, and a change cannot be guaranteed after the shipment has entered the courier's network.

Need help with a shipping label error?

Our Heroic Support™ team is here for you. Contact us by phone, live chat, or email for the answers you need to keep Shipping Smarter with confidence.

Not using ShipTime yet? Create your free ShipTime account to access discounted rates from leading couriers, all in one platform.