What to Do If Your Shipment Wasn't Picked Up

If your courier doesn't pick up your shipment as scheduled, there are a few steps you can take to get your package moving.

Check your pickup details

Before taking further action, review your scheduled pickup information in ShipTime and confirm:

• The scheduled pickup date
• The pickup address
• The courier and service selected
• Any available pickup window or instructions

Keep in mind that pickup times may be provided as a window rather than an exact arrival time.

What to do after a missed pickup

If the pickup window has passed and your shipment hasn't been collected:

1. Keep the package labelled, securely packed, and ready for collection.
2. Check your pickup details in ShipTime for any available updates.
3. Contact our Heroic Support™ team for assistance with the missed pickup.

Have your shipment details available when you contact us so our team can help determine the appropriate next step.

Depending on the courier and service, you may need to reschedule the pickup or use an available authorized drop-off location.

Will the courier automatically try again?

Do not assume that the courier will automatically return the next business day. Missed-pickup procedures vary by courier, service, and location.

If you're unsure whether another pickup attempt will be made, contact our Heroic Support™ team before waiting for another collection.

Need help?

Our Heroic Support™ team is here for you. Contact us by phone, live chat, or email for the answers you need to keep Shipping Smarter with confidence.

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