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Why Am I Getting an Error When Creating an International DHL Shipment?

If you receive an error while creating an international DHL shipment in ShipTime, the issue may be related to the shipment’s signature settings.

One error that may appear is:

“Error - Error in parsing API response. Report it to customer support, please.”

How can I fix the error?

For some DHL international shipments, Signature Required must be selected before the shipment can be completed.

Try the following:

  1. Return to the shipment details.
  2. Select the Signature Required option.
  3. Retry the shipment.

[SCREENSHOT REQUIRED – DHL international shipment setup showing the Signature Required option]

What if the error still appears?

If selecting Signature Required does not resolve the issue, contact our Heroic Support™ team and provide the error message along with the shipment details so we can help troubleshoot.