Will I Be Notified When My Credit Card Is Charged?

Yes. When a charge is processed to your credit card through ShipTime, you will receive an email notification with details about the transaction.

You can also review your invoice history and payment information at any time from your ShipTime account.

How do I view my invoices?

Sign in to your ShipTime account.
Select Manage in the top-right corner.
Select Invoices.
Review your invoices, including available charges and payment details.

What can I review in the Invoices section?

The Invoices section gives you access to your ShipTime billing history so you can review charges associated with your account.

Depending on the invoice, available information may include:

invoice details
transaction amounts
payment status
shipment-related charges

This can be helpful if you need to compare an email notification with the charge shown in your ShipTime account.

What if I do not recognize a charge?

If you see a charge you do not recognize, review your Invoices section first to see whether it is associated with a shipment or other account activity.

If you still cannot identify the charge, contact our Heroic Support™ team and provide the transaction details so we can help review it.