General

FAQ

• What Is Uber Direct?
• Purolator Peak Season Surcharges
• Canpar Peak Season Surcharges
• What Is Bring Your Own Rates (BYOR)?
• CPSC eFiling for U.S. Shipments & How to Upload Supporting Documents
• Understanding the UPS and FedEx US Label Processing Fee
• UPS Peak Season Surcharges
• How to Change Your Shipping Label Size
• How to Access Proof of Delivery (POD) in ShipTime
• How Does Saturday Delivery Work with ShipTime?
• Loomis Peak Season Surcharges
• What Is AVS (Address Verification System)?
• How Does Paperless Commercial Invoicing Work with ShipTime?
• What Is ShipAudit?
• What Is ShipTime’s Recommended Service?
• How Does Canada Post Carbon-Neutral Shipping Work with ShipTime?
• How Do I View Cancelled Shipments in ShipTime?
• How Does Canada Post BYOR Work with ShipTime?
• How Do I Apply a Coupon Code in ShipTime?
• What Are Courier Ratings on ShipTime?
• What Is a Courier Pak?
• What Is Adult Signature and How Does It Work?
• What Does It Mean if a Shipment Is Guaranteed? 
• Can I Ship Dangerous Goods with ShipTime?
• U.S. Section 338 Tariffs on Certain Canadian-Origin Products
• Why GST and HST May Appear Separately on Canada Post Shipments
• U.S. Duties & Customs Processing for Canada Post Shipments
• Canada Post Service Suspension to Select EU Destinations
• Current U.S. Tariffs & De Minimis Rules for Canadian Shipments
• IEEPA Tariffs on U.S.-Bound Shipments: What Changed in 2026
• When Are Melt and Pour or Smelt and Cast Details Required for U.S. Shipments?
• Holiday Shipping Deadlines & Courier Closures
• Shipping Gifts to Canada
• Shipping Gifts to the U.S.
• What Is Country of Origin for Customs?
• Why Do Product Descriptions Matter for International Shipping?
• Tax ID Requirements When Shipping From Canada to the U.S.
• FDA Prior Notice Requirements for Shipping Food, Drinks, and Pet Treats to the U.S.
• What Are Common International Shipping Terms?
• What Are the LTL Shipping Restrictions with ShipTime?
• What Does an Estimated Delivery Date of “0 Days” Mean?
• How Do I Measure My Shipment Correctly?
• What Is Freight Class?
• Where Is the Nearest Courier Drop-Off Location?
• What Is Special Handling and When Does It Apply?
• What Is Dimensional Weight?
• What is ShipTime?
• What Is an HS Code?
• ShipTime Holiday Hours 2026 
• Can I Use My Own Negotiated Courier Rates with ShipTime? 
• How Do Nationex Pickups Work with ShipTime?
• What Can I Ship with ShipTime?
• Where Can I Ship with ShipTime?